A student was stopped for a wellbeing concern
What the student sees, how you are alerted, and how to let them continue once you have checked in with them.
If something a student writes suggests they are feeling depressed, suicidal or otherwise unsafe, the tutor stops asking questions and ends the conversation with a short wellbeing message. The student moves to a support screen, and you are alerted.
The stop is the AI’s judgement. It won’t catch every concern, and it can stop a student who is fine. Read the conversation, check in with the student, and follow your school’s wellbeing process.
What the student sees
A screen headed “We’re here for you”. It says the conversation has stopped for now, and that their teacher knows and will check in with them. It lists helplines for your school’s country (in Australia, Lifeline and Kids Helpline) and the emergency number.
They can’t carry on until a teacher lets them. Reloading the page or coming back later shows the same screen.
In a secure-mode task, they leave full screen straight away so they can reach help.
How you find out
A “Wellbeing concern” banner with the student’s name appears at the top of Thinking Mode for the teacher who owns the task and anyone who co-owns it. It stays until someone deals with it.
The task owner also gets an email naming the student and the task. It doesn’t include what was written. The email is on by default: the setting is Email me on wellbeing alerts in the Safety Centre, under Logging & notifications.
On the task overview, the student shows as “Locked”, with a warning marker and a Readmit button. Hover over the marker to see “Flagged for a wellbeing concern”.
Coordinators can see every wellbeing alert in the school in the Safety Centre.
Letting the student continue after a safety alert
Check in with the student first. When you’re happy for them to carry on, use any of these. Each one asks you to confirm that you’ve checked in with the student and assured their wellbeing.
Let them continue on the banner, or on the student’s own page. View student on the banner opens that page.
Readmit next to the student’s name on the task overview. To let several students continue at once, select them and choose Readmit students.
End-of-lesson instructions with the readmit option turned on. The dialog names any student stopped for a wellbeing concern.
The teacher who owns the task, a co-owner or a coordinator at your school can let a student continue.
When the student carries on
Their screen changes to “Your teacher has checked in.” with a Resume button.
The tutor’s wellbeing message stays in the conversation, and a new question follows it. It is a different question from the one on screen when they stopped.
If the student raises a new concern later, the tutor stops again and you get a new alert.
The alert stays in the Safety Centre as a record.
Clearing the banner doesn’t let the student continue
View student and the cross on the banner only mark the alert as seen. The banner clears for everyone who teaches the task, but the student is still stopped. To let them carry on, use Let them continue or Readmit, which clear the banner too.
Good to know
Other checks can put a warning marker next to a student without stopping them, for example for concerning language. Only a wellbeing concern in the conversation holds a student on the support screen.
In a Defence Mode task, an upload flagged as a wellbeing concern is refused rather than held. The student is asked to upload a different file.
Allowing mature content on a task never turns wellbeing stops off. See Can a task include mature or sensitive content?